Data Centre Smart Hands
On site technical support for your racks, cabling and hardware. Available on-demand, wherever your infastruture is hosted.
Synopsis
This outlines the on-site “smart hands” services Connectiv Infrastructure Services provides across our supported data centre facilities. Our Smart Hands services allow our customers to feel at ease with the physical aspect of their network. At Connectiv, we understand the physical aspect can be time consuming for our end clients, which is why we are available 24/7 to meet the customer’s requirements.
All services are carried out by trained, security-vetted technicians and are available on a scheduled or ad-hoc basis, with priority response options for urgent incidents.
Who This Is For
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Businesses that colocate equipment but don’t have staff on-site
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IT teams needing remote support for out-of-hours or emergency issues
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Companies migrating, upgrading, or decommissioning hardware
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Managed service providers needing an on-site presence for client infrastructure
Our Comprehensive Service
Rack & Stack
Installation and physical setup of servers, switches, and appliances into cabinets, including mounting, labelling, and patching schedules.
Network Cabling Troubleshooting
Troubleshooting copper and fibre cabling, including re-termination, light level readings, and fibre characterisation via OTDR.
Hardware Installation & Decommissioning
Installation of new equipment and safe removal, and disposal or return of decommissioned hardware.
Inspections, Audits & Reporting
Visual inspections, photo audits, asset verification, and environmental checks (temperature, airflow, cabling) with written reports.
Power & Environmental Management
Power cycling, PDU management, cable management, power distribution, and cabinet level power troubleshooting.
Remote Hands & Emergency Response
Reactive, on-demand technician support for incidents — device reboots, status checks, console access, and guided troubleshooting over call.
Get in Touch
Connectiv Infrastructure Services
40 Tower Road , Ware, Hertfordshire, SG12 7LP
Email - info@connectivservices.com
Call Us - 07971 770910